Terms and Conditions
Effective Date: 05-01-2026
Company Name: Eat & Meet / Cool N2
Website: www.eatandmeet.com.pk
Welcome to Eat & Meet / Cool N2. These Terms and Conditions (“Terms”) govern your access to, interaction with, and use of our website, food services, dine-in facilities, takeaway options, delivery services, and all related digital platforms. By accessing our website, placing an order, visiting our outlet, or engaging with any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any part of these Terms, please discontinue the use of our website and services immediately.
1. Introduction
Eat & Meet / Cool N2 is a food and beverage business dedicated to serving fresh, hot, and delicious meals, desserts, and refreshments. We operate both online and offline to provide dine-in, takeaway, and delivery services to customers. These Terms apply to all users, including visitors, customers, partners, and any individual accessing our digital or physical services.
Our goal is to maintain transparency, fairness, and quality across all interactions while protecting both customer interests and business integrity.
2. Definitions
For the purposes of these Terms:
“Company,” “We,” “Us,” “Our” refers to Eat & Meet / Cool N2.
“Customer,” “You,” “User” refers to any individual or entity accessing our website, placing an order, or using our services.
“Services” include, but are not limited to:
Dine-in food services
Takeaway and delivery orders
Online ordering and inquiries
Customer support and communications
Promotional offers and loyalty programs
3. Use of Website and Services
By using our website or services, you agree to comply with all applicable local, national, and international laws. You must not:
Use the website for fraudulent, unlawful, or harmful activities
Attempt to access restricted systems or data
Provide false or misleading information
Interfere with the website’s security or functionality
We reserve the right to restrict or terminate access if misuse or abuse of services is identified.
4. Orders and Service Availability
All food orders placed through our website, phone, WhatsApp, or in person are subject to acceptance and availability. We reserve the right to:
Refuse or cancel orders due to unavailability, operational limitations, or suspected misuse
Modify menu items, pricing, or availability without prior notice
Limit quantities per order when required
Menu images are for representation purposes only and actual presentation may vary.
5. Pricing and Payments
All prices displayed are subject to change without prior notice. Prices may vary between dine-in, takeaway, and delivery services.
Accepted payment methods may include:
Cash
Bank transfer
Digital payment methods
Online payment gateways (if available)
All payments must be completed before order fulfillment unless otherwise agreed. Failed or delayed payments may result in order cancellation.
6. Delivery and Pickup
Delivery times are estimates and may vary due to traffic, weather, order volume, or external factors. While we strive for timely delivery, Eat & Meet / Cool N2 is not responsible for delays caused by circumstances beyond our control.
Customers are responsible for providing accurate delivery details. Incorrect information may lead to delivery failure without refund eligibility.
7. Food Quality and Allergies
We take food quality and hygiene seriously. However:
Customers are responsible for informing us of any food allergies or dietary restrictions before placing an order
We cannot guarantee a completely allergen-free environment
Food must be consumed promptly after delivery or pickup to ensure quality and safety
Eat & Meet / Cool N2 shall not be held liable for reactions resulting from undisclosed allergies or improper food handling after delivery.
8. Cancellations and Refunds
Our cancellation and refund policy is as follows:
Orders may be canceled before preparation begins
Once food preparation has started, cancellations are not eligible for refunds
Refunds, if applicable, are processed based on order status and payment method
Promotional or discounted orders may not qualify for refunds
We encourage customers to contact us immediately if an issue arises.
9. Promotions and Offers
Promotional offers, discounts, or loyalty rewards are subject to specific terms and availability. Eat & Meet / Cool N2 reserves the right to:
Modify or withdraw offers at any time
Limit promotions to certain products or time periods
Refuse misuse of promotional codes or offers
Offers cannot be combined unless explicitly stated.
10. Intellectual Property
All website content, including text, logos, images, menu designs, branding, and promotional materials, is the intellectual property of Eat & Meet / Cool N2.
You may not:
Copy, reproduce, or distribute content without permission
Use our brand name or logo for commercial purposes
Modify or exploit website materials unlawfully
Unauthorized use may result in legal action.
11. Customer Responsibilities
Customers agree to:
Provide accurate contact and delivery information
Treat staff respectfully during all interactions
Follow house rules and safety guidelines when dining in
Use services responsibly and ethically
Misconduct, abuse, or harassment may result in refusal of service.
12. Limitation of Liability
To the maximum extent permitted by law, Eat & Meet / Cool N2 shall not be liable for:
Indirect or consequential damages
Loss of income, business, or data
Delays caused by external factors
Customer dissatisfaction based on personal taste preferences
Our total liability shall not exceed the value of the order in question.
13. Third-Party Services and Links
Our website may contain links to third-party platforms such as payment gateways or delivery partners. We do not control these services and are not responsible for their content, policies, or actions.
Use of third-party services is at your own discretion and risk.
14. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy. We collect and process personal data responsibly and in accordance with applicable data protection principles.
By using our services, you consent to such data processing as outlined in our Privacy Policy.
15. Force Majeure
We shall not be held responsible for failure or delay in service caused by events beyond our reasonable control, including but not limited to natural disasters, power failures, strikes, government actions, or technical issues.
16. Modifications to Terms
Eat & Meet / Cool N2 reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of services after updates constitutes acceptance of the revised Terms.
17. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising shall be subject to the exclusive jurisdiction of Pakistani courts.
18. Contact Information
For any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:
Eat & Meet / Cool N2
Website: www.eatandmeet.com.pk
Email: info@eatandmeet.com.pk
Phone: +92 301 6389595
Address: Lahore Rd, Shah Faisal Colony, Burewala
Eat & Meet / Cool N2 — Fresh Hot Delicious