Privacy Policy
Introduction
Welcome to Eat & Meet / Cool N2. Your privacy matters to us, and we are fully committed to protecting your personal information while delivering fresh, hot, and delicious food experiences. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit our website, place an order, contact us, or interact with our services online or offline.
By accessing eatandmeet.com.pk, communicating with us, or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this document carefully to understand how your data is handled and protected.
Our data protection practices follow applicable privacy principles and regulations to ensure transparency, accountability, and security in all customer interactions.
Information We Collect
We collect both personal and non-personal information to operate efficiently, improve customer experience, and provide high-quality food and beverage services.
1. Personal Identification Information
We may collect personal details that help us identify and communicate with you, including but not limited to:
Full name
Phone number and WhatsApp number
Email address
Delivery or business address
Any information voluntarily provided through contact forms, inquiries, or feedback
This information is collected only when you willingly submit it through our website, phone, WhatsApp, or in-person interactions.
2. Payment and Billing Information
To process orders and transactions, we may collect billing-related details such as:
Payment method information
Transaction references
Invoicing details (where applicable)
We do not store sensitive card information on our servers. All payment data is handled through secure and trusted payment processing systems.
3. Order and Service Information
To fulfill customer requests effectively, we collect order-related data including:
Food and beverage selections
Special instructions or preferences
Delivery or pickup details
Order history for service improvement
This information allows us to ensure accurate preparation, timely delivery, and consistent quality aligned with our Fresh Hot Delicious promise.
4. Technical and Usage Data
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the site
Referral sources and interaction behavior
This data helps us analyze website performance, enhance usability, and improve overall customer experience.
5. Communication and Feedback Data
We collect communication-related information when you interact with us, including:
Emails, messages, and inquiry submissions
Call details related to customer support
Reviews, testimonials, and feedback voluntarily provided
This information helps us respond effectively, improve services, and maintain customer satisfaction.
How We Use Your Information
We use collected information strictly for legitimate business purposes, including:
Order Processing and Service Delivery
Your information enables us to prepare, manage, and deliver food orders accurately while maintaining quality and freshness standards.
Customer Communication
We use your contact details to confirm orders, provide updates, respond to inquiries, and share important service-related information.
Business Operations and Improvement
Usage data helps us improve website performance, menu offerings, service speed, and customer experience.
Marketing and Promotions
With your consent, we may send promotional messages, special offers, and updates related to Eat & Meet / Cool N2 through email, SMS, or WhatsApp. You may opt out at any time.
Legal and Compliance Purposes
Your information may be used to meet legal, accounting, regulatory, or operational requirements where applicable.
Data Sharing and Disclosure
We respect your privacy and do not sell or misuse your data. Information may only be shared under the following circumstances:
Trusted Service Providers
We may share limited information with third-party service providers such as payment processors, hosting providers, or delivery partners strictly for operational purposes.
Legal Obligations
We may disclose information if required by law or to protect the rights, safety, and property of Eat & Meet / Cool N2, our customers, or others.
Business Transfers
In the event of a merger, acquisition, or ownership change, customer data may be transferred as part of business assets.
With Your Consent
Any additional sharing will occur only with your explicit permission.
Data Security Measures
We take appropriate technical and organizational measures to safeguard your personal data, including:
Secure website encryption (SSL)
Restricted access to personal information
Regular monitoring of digital systems
Secure data storage practices
Controlled internal data access
While no system is completely risk-free, we continuously work to maintain a high level of security.
Your Data Protection Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal data where legally permissible
Object to certain data processing activities
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and performance.
Why We Use Cookies
To analyze website traffic and user behavior
To improve site functionality and navigation
To remember user preferences
To support marketing and promotional efforts
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
International Data Handling
Our services primarily operate within Pakistan. If data is processed or accessed outside the country, we ensure reasonable safeguards are in place to protect your information.
Data Retention Policy
We retain personal data only for as long as necessary to:
Fulfill orders and provide services
Maintain transaction and business records
Resolve disputes and enforce agreements
Comply with legal and regulatory requirements
Once data is no longer required, it is securely deleted or anonymized.
Third-Party Links
Our website may include links to third-party websites or platforms. Eat & Meet / Cool N2 is not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies independently.
Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly removed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, don’t hesitate to get in touch with us:
Eat & Meet / Cool N2
Website: eatandmeet.com.pk
Email: info@eatandmeet.com.pk
Phone / WhatsApp: +92 301 6389595
Address: Lahore Rd, Shah Faisal Colony, Burewala
Eat & Meet / Cool N2 — Fresh Hot Delicious